| Driving Licence: All drivers must produce
both parts (if applicable) of their full, valid British/EU driving licence
which must have been held for at least one year. International licences are
widely accepted; please check with reservations at time of booking. In certain
destinations, drivers must have held a full licence for a minimum of 3 years.
It is the driver's responsibility to ensure that they have the appropriate
licence. Drivers with a US or Canadian licence cannot hire a car in the United
States on a pre-paid voucher. Our reservations department must be advised of
any endorsements at the time of booking, failure to do this could result in
refusal of the car to the hirer. Please be advised that no refunds will be
given for rentals rejected due to non-production of a valid driving licence.
Photocopied or faxed licences will not be accepted.
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| Drivers Age: If the driver is under the age of 25 or
over 65 years old, please inform our reservations staff at the time of booking
as some age restrictions may apply in certain destinations. In some cases a
young drivers surcharge is payable locally. |
| What's Included: All rentals include: Unlimited
mileage (except Australia), Third party insurance (in the USA each state
establishes a minimum level of third party cover by law, this can be as low as
$5000. Excess liability insurance (SLI) is third party insurance above this
level increasing cover to $1 million in respect of any claims made against
you), Collision damage waiver (CDW), Theft waiver, airport surcharges, bail
bonds, all local taxes except Australia where taxes are paid locally by law.
The insurance provided by most car rental companies does not cover tyres,
windscreens, the roof, the underside or interior of the car and towing charges.
You may therefore be liable to any charges for damage to these items. Most
suppliers also have insurance excess.
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| What's not Included: Personal Accident Insurance: This
is probably covered in your holiday insurance. It is an option you will be
offered on collecting the car. Petrol: Most car rental companies will supply
the vehicle with a full tank of fuel. Cars must be returned the same otherwise
a refuelling charge and cost of petrol will be charged locally. Alternatively
in some locations pre-purchase of fuel is compulsory; please check the petrol
policy when you pick up the vehicle. Garaging, Parking and Traffic fines.
Additional driver charges where applicable-please check with reservations at
time of booking. Delivery/Collection: Charges may apply outside office hours
even if a late collection is caused by a flight delay. In most locations (not
USA & Canada) deliveries to accommodation can be arranged, although local
charges may apply. Deliveries can only be made to hotels and apartments. Out of
Hours Charge, Young drivers surcharge and tax on any extras purchased locally. |
| Insurance Exclusions and Excess Refund Policy: For
only £2.00/?2.80 per day the Worldwide Cars insurance excess waiver policy will
cover you for excess that you may be charged for damage caused as a result of
an accident. Our local supplier may charge you this excess, but you can reclaim
this providing you complete an accident report form on returning your car, and
then forward a copy of this to Worldwide Cars. Worldwide Cars will refund the
excess you have paid within 28 days of receiving your accident report form. The
insurance excess waiver policy does not apply to prestige cars. Insurance does
not cover damage to tyres, windows, the roof, the underside, the interior of
the car, towing charges or damage caused wilfully or recklessly. You may
therefore be liable for the cost of this damage. Insurance cover is not
provided for the contents of the car in the event of theft. In the event that
keys are lost or damaged you will be liable for reasonable costs obtaining a
replacement. |
| Child Seats: Due to new European laws child
seats are compulsory in most countries and should be requested at the time of
booking. Instructions will be provided by the supplier, however seats must be
fitted by the customer. For older children, it is recommended that you take
your own booster seats. All extras are paid for locally and cannot be
guaranteed in advance. |
| Additional Drivers: Charges often apply for additional
drivers. Worldwide Cars cannot be held responsible for any increase in charges.
Please check with our reservations department at the time of booking. |
| Number of Passengers: Our rental cars are insured for
a maximum number of passengers. Worldwide Cars cannot accept responsibility if
the vehicle is not large enough to fit all passengers and luggage on arrival if
details were not supplied at the time of booking. |
| Deposit: All clients must produce a valid credit card
in the lead drivers name as a form of deposit when collecting the rental car.
Cash deposits are rarely acceptable. |
| Period of Hire: Minimum rental is 1 day in the USA and
Canada and 3 days in Europe. Maximum rental is 28 days on one voucher except
Florida, which is 56 days; longer rentals are available please contact
reservations for prices. Rental days are calculated on a 24-hour basis. The car
hire company has a 59-minute period of grace. On returns after this time a full
day's rental may be charged locally at a rate higher than charged in the UK.
All extensions to the hire or upgrade must be paid for at the time of rental
locally, unless previously advised before leaving the UK. |
| Calculating Your Price: For rentals of less than a
week, the daily rate is 1/5 of the weekly rate. For rentals over a week,
additional days are charged at 1/7 of the weekly rate (except USA). |
| Rental Documents: The rental voucher must be presented
when picking up your rental car. Worldwide Cars cannot be held responsible for
rentals rejected if a voucher is not presented. You should retain your rental
documents for a minimum of 28 days after returning home. |
| Rental Charge: Clients will be charged at the rates
prevailing on the day of collection of the car. No increase or reductions apply
if the rental continues into a higher or lower season. |
| One Way Rentals: One way rentals are available in most
countries, but must be booked and confirmed in advance and may be subject to a
local charge.
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| Driving Areas: If you plan to drive outside the
country of hire, please check with reservations as some local charges may apply
for this service. |
| Amendment Charges: Worldwide Cars do not charge for
amending bookings. |
| Cancellation Charges: Cancellation charges only apply
from the day of pickup when the customer will be charged 100%. No refunds will
be given for no shows in resort, rentals ended early, late collections or
cancellations made after the rental start date. Bookings can only be cancelled
upon return of the rental voucher (if issued).
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| Mechanical Difficulties: In case of breakdown or
mechanical difficulties you must call the car rental company within 24 hours
using the number, which appears on your rental agreement.
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| In The Case of an Accident: An accident report form
must be completed by the end of the hire. The local Police should be notified
in the case of accidents and a signed Police report obtained. Full details of
third parties should also be taken. All rental documents should be retained in
the event of an insurance company becoming involved. Any compensation cannot be
considered when this procedure is not followed. Upon returning the vehicle a
checkout form must be signed. Failure to do this may delay the investigation of
disputes regarding insurance excess charges. |
| Car Type/Suitability: Worldwide Cars are unable to
guarantee a particular make or model of car. The car shown on your voucher is
for guidance only and may be substituted for an alternative similar or upgraded
car (at no extra cost). All cars are booked by group and whilst the car rental
company will try to provide a car within the car group booked. If a car group
is not available a larger vehicle will be supplied to the clients, no extra
charges for this service will apply. If you are dissatisfied in any way with
the standard of the car supplied, you must advise the local supplier
immediately. Worldwide Cars cannot accept liability where this procedure is not
followed. |
| Flight Information: For all "on airport" and "meet and
greet" collections, it is essential that Worldwide Cars are given the correct
flight number and arrival time before departure. If the information is not
given in time, Worldwide Cars will do it's best to ensure that the car is
available, but no responsibility can be accepted or compensation allowed for a
failed rental due to the customer providing the information late or not at all. |
| Customer Satisfaction: Worldwide Cars strongly
recommend that upon collection of the rental vehicle all documentation is read
prior to signing the rental agreement. If after signing the agreement you have
any further queries relating to your hire, please contact or return to the
location and speak with the station manager. If you are still dissatisfied
please contact the Worldwide Cars Customer Services department within 28 days
of your return. Worldwide Cars aim to resolve all complaints within 28 days of
receipt; however some complaints may take longer due to the nature of the
complaint and information provided. |
| Force Majuere: Worldwide Cars accepts no
responsibility for and shall not be liable in respect of any loss, damage,
delays or changes arising from circumstances outside its control. |
Rental Agreement / Contract: Worldwide Cars acts as an
agent for the car rental company. A contract will be made with the driver of
the vehicle and the car rental company in the form of a rental
agreement/contract on collection of the car. Clients will then be subject to
the terms and conditions of that contract and the law of the country where the
car rental has taken place. Worldwide Cars is unable to refund any extra
insurance options or local purchases which you have signed as accepted on the
rental agreement.
All bookings for Dollar and Thrifty cars are taken by us as agents for Call
Centre Travel Ltd.
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| ALL INFORMATION AND PRICES ARE CORRECT AT TIME OF GOING TO
PRESS. |
